Returns & Exchanges
Returns and exchanges are accepted for new product that has not been used and is in original packaging. Used product cannot be returned. Product must be purchased from Pro Scooters USA directly, within 30 days or return or exchange. Proof of purchase must be provided. The customer is responsible for return shipping costs. If the return is approved, a full refund, less the original shipping cost, will be credited. In the case of a defect, please follow warranty procedures. You must receive approval before shipping a return back.
How to Qualify for a Return/ Exchange
You must be the original owner and able to provide proof of purchase from Pro Scooters USA. Product must be unused and in new condition, in original packaging. Purchase must have been made 30 days prior to return or exchange request.
Incorrect Product Shipped
If you received incorrect product, please follow our Return Policy but specify that you received the wrong product. We will provide a return shipping label only if the error was on our end.
How to Request a Return/ Exchange
The quickest way to request a return or exchange is to send the following information via email to email@example.com. You may also call us at (877) 213-8687 to request return approval.
- Your name, address, phone number
- Description of item wanting to return
- Why you are returning the item
- What you are exchanging the product for (if applicable)
- Proof of purchase (email receipt or photo of receipt accepted)
Please assure all information is included and visible to ensure your return is properly handled. We will not accept returns or exchanges unless all information above is provided via email or phone and, you have received approval. Pro Scooters USA will not be held liable for any items returned without proper authorization. We strongly suggest shipping product back signature required because we will not be held liable for any lost or stolen items. You must receive approval before shipping back a return or exchange.
Once you have received approval, you must ship the product back to the address below. Please make sure to include a note inside the box with; your name, address, phone number, why you are returning the product and copy of proof of purchase, if you did not email it.
What to Expect with a Return
We are unable to issue a credit before we receive the product back at our office. You should receive a response within 1-2 business days from when the product has been delivered. You will be notified of either your return approval or if we have any questions or concerns. If approved, a full refund less the original shipping cost will be credited. Credit post times vary based on your credit card company or bank. Please contact them for questions on when the funds will post back to your account.
What to Expect with an Exchange
We are unable to process an exchange until we receive the product back at our office. You should receive a response within 1-2 business days from when the product has been delivered. If approved, your new product will be shipped out between 1-2 business day and arrive 5-7 business days from date of shipping. Tracking information is available upon request. Completes, bars and large shipments are shipped signature required.
We do not charge a restocking fee.
Pro Scooters USA will not send out any product for an exchange without first receiving the returned items. If you need your exchange item faster, you will need to place a new order for the product and return the unwanted product from the original. If all return/exchange guidelines are met, Pro Scooters USA will issue a refund for the original items once they arrive.
Holiday Extended Policy
Like everyone else, we start shopping for Christmas presents on Black Friday too. Any purchases made between November 15th and December 24th qualify for our extended holiday return/exchange policy. The 30-day return/exchange policy begins Christmas Day, assuming that is the day the present is opened. Remember, Pro Scooters USA only accepts returns/exchanges for new product that has not been used, in original packaging.